Handover Process Explained: Keys, Warranties, Documents & Defects

Handover is the final step in the building process — when you receive the keys, take possession and make the final payment. Understanding what should happen at handover, what documentation to receive and what to do in the first few weeks helps you transition smoothly into your new home.

What Happens at Handover

At handover, after the PCI defects are rectified:

• You make the final progress payment
• You receive all keys and remotes
• You receive all documentation (warranties, certificates, manuals, plans)
• You take possession of the home
• The defect liability period begins
• You arrange home and contents insurance (from this date)

Documentation to Receive

Ensure you receive all of the following:

• Keys — all house keys, garage remotes, mailbox key, side gate key, alarm codes
• Warranties — all appliance warranties (oven, cooktop, rangehood, dishwasher, air conditioning), fixture warranties (taps, vanities, toilets), structural warranty certificate
• Certificates — electrical compliance certificate, plumbing compliance certificate, waterproofing certificate, termite protection certificate
• Manuals — appliance manuals, system manuals (alarm, air conditioning, solar, smart home), care and maintenance guide
• Plans — as-built plans, site plan, electrical plan (for future reference)
• Home-warranty or compensation certificate / notice of cover — where applicable in your state or territory
• PCI form — the signed PCI form with the defect list and rectification status
• Care instructions — how to maintain your new home (cleaning, settling, maintenance)

The Defect Liability Period

The defect liability period (also called the maintenance period or warranty period) begins at handover. During this period, the builder must rectify defects at no cost. Standard periods:

• Non-structural defects — typically 3–6 months
• Structural defects — typically 6–7 years (state-mandated warranty)
• Check your contract for the specific period and terms

What to Do in the First Few Weeks

• Test everything — operate all appliances, taps, doors, windows, lights, exhaust fans
• Check for leaks — inspect under sinks, around toilets, showers, baths
• Monitor cracks — hairline cracks in plaster may appear as the home settles; monitor for widening
• Check doors and windows — ensure they continue to operate correctly
• Test air conditioning — run heating and cooling to verify operation
• Report issues promptly — contact the builder in writing about any defects
• Keep records — document all issues with photos and dates
• Maintain the home — follow the care and maintenance guide
• Arrange insurance — take out home and contents insurance from the handover date
• Update your address — notify relevant parties of your new address

Reporting Defects After Handover

If defects appear after handover:

• Report them to the builder in writing (email) promptly
• Describe the issue, location and when it appeared
• Take photos
• Reference the defect liability period in your contract
• Give the builder a reasonable timeframe to rectify (typically 10–20 business days)
• If the builder doesn't respond or rectify, contact your state's building authority
• Keep all correspondence as evidence

Frequently Asked Questions